"I knew about Prestige Imports because my father owned several foreign cars, and always took them there. So when it came time for me to buy my first foreign car (a 99 Volvo S70), I knew where to go. I've since had all my Volvo maintenance performed by the Prestige service techs. I'm increasingly leaning toward purchasing foreign cars (thinking about Volvos and Mini Coopers), and when I decide to make that step I intend to use Prestige.
I do this for three reasons: 1) I know them. Not just one or two people, but the owners as well. I sat with Joe a year ago and discussed financing options for a new car. Everyone is very easy to find and talk to. 2) Customer care is wonderful. A good example is a warranty refund I was able to get for some work on my car from over a year ago - turns out there was a warranty refund available for that part, and Mark in the service department tracked down the right people and got me the refund. He did this without my even asking him to. He kept me updated on the process, including sending me updates via email! This customer attention and care impressed me greatly. 3) Prestige Imports strives for continual improvement. One time I filled in PI's online suggestion form for how Prestige could make a change for the better. I got a phone call in return, with the assurance that my suggestion had been noted and that things would indeed be changing and improving. Prestige listens to their customers, and is willing to act based on their input. I've been very happy with Prestige Imports. I'm more than willing to recommend them to anyone."