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"Thank you for your most courteous, helpful service today when I brought my Dodge Neon in with an “oil emergency”. I very much appreciate your kindness."
Neon owner
"It has now been almost two months and I am extremely pleased with the BMW 528i. Including new Brembo rotors and new pads on all four corners was far above and beyond and a very appreciated gesture. I would like to thank you for being so professional and helpful."
Purchased BMW from Prestige Imports
"Just keep it up! Trustworthy establishments like this one are VERY hard to find nowdays!"
Toyota owner
"I typically wait for my car and enjoy the comfortable surroundings. I've been getting my cars serviced at Prestige Imports since the mid to late 1990s and have never been disappointed!"
Volvo owner
"I just wanted to let you know how impressed I am with your company. I believe I have more respect for you and your business because of how this problem was handled rather than an excellent lengthy service record. Not only did you get the parts quickly, you called me back the very next day to let me know the status and scheduled me as soon as possible. To top it all off you washed and delivered the vehicle. I wish that most of the companies that I worked with would put half the effort that you and your team has done. You have definitely made a lifetime customer out of me. So thank you for upholding integrity, honesty and most of all customer service in an industry that otherwise lacks the capability to understand customers or their needs."
Volkswagen Jetta owner
"We appreciate your time and talent in servicing our cars. Truly, we see the honesty and care that you put into your service."
Volvo owner
Very professional and refreshingly honest.I would have to save thousands to buy a car from anyone but Joe.I trust him and appreciate his intregrity.I couldn't have asked for a better car buying experience.Thanks!
Purchased Honda Odyssey from Prestige Imports
"Joe Licari and his employees continue to bring customer service to a whole new level! I will continue to bring my Toyota 4Runner to Prestige Imports and will be purchasing my next car from them! They consistently exceed my expectations and I rarely miss an opportunity to recommend them to my family, friends and co-workers."
Toyota owner
NOTE: This customer's car would not start and she called Prestige Imports before the service department opened. Then the car started and she drove to work. Part of her letter to Mark, our service manager, is quoted here:
"...you can imagine my shock wihen the phone ranng and it was Greg asking me if I was OK. Mark, I've never owned a domestic car in my entire life and although Grand Rapids is my home town, I have lived all over the United States and not ever once, (ever, ever, ever) has my service store called me to ask it I was all right. This was such an unbelieveable gesture on the part of Prestige that I immediately told everyone in the offce that my service people called to ask if I was OK. There was not one jaw in the office that did not drop to the floor. They couldn't believe it and I felt very proud of Prestige. I just want to thank you and Greg and tell you both that I think that was just awesome!! In my entire life that has never happened from any car service I have ever known. It did not go unnoticed."
BMW owner
Always professional, friendly staff. Service is always performed in a thorough manner. I have confidence that all the service that was needed during a visit wass completed or at least recommended. Fantastic atmosphere in the showroom.
Volvo owner
"Prestige continues to be #1 in my book, whether for repairs or sales!"
Toyota owner
"Great service team, warm and friendly atmosphere, sales and administrative staff feel like family. I recommend your facility often!"
Volvo owner
I have had a wonderful experience with Prestige. Mark was very professional and helpful from start to finish. I will continue to bring my Jaguar to Prestige and will refer others as well.
Jaguar owner
Most places I have ever gone to, I always wondered if the car was a ticking time bomb waiting to happen. However, with Prestige, I have never felt better about buying a used vehicle. I can tell that Prestige puts a lot of care into buying high quality used vehicles. Because of this I know that they will show the same care in servicing our vehicles and I will be bringing both of our Audi’s to them for maintenance when it is needed. Thank you Prestige!
Purchased Audi A4 from Prestige Imports
I can TRUST Prestige for knowledgeable, honest service recommendations & service. I can talk with the mechanic, not pushy for service not needed. Service is done when scheduled.
Honda owner
When working with service consultants, mechanics or cashier, the staff is always friendly and courteous
Volvo owner
Love the shop, very clean and everyone is very helpful and friendly. I will never go back to the dealership.
Volkswagen Owner
I purchased my BMW from Prestige Imports rather than the BMW dealership because the customer service was attentive, friendly, respectful, and prompt.I am very happy with my purchase choice.
Purchased BMW from Prestige Imports
The vehicle is always fixed right the first time.I have never had to bring the vehicle back to follow up on a repair or problem.Honest and knowledgeable staff.
Audi and Volkswagen Owner
I have 100% confidence that Prestige will only recommend services that are necessary (and not try to "add on" services that are not needed, just to make a few extra dollars).I take comfort in knowing that I can rely on the recommendations of their service area, without question, and I trust that they charge a fair price.In the car service business, it is so important to be able to take your car to someone you truly trust!
BMW Owner
We bought from Prestige because they have an excellent reputation amongst our friends as being honest and offering great service.They are… and they have exceeded our expectations.
Purchased BMW from Prestige Imports
I like that the owners KNOW YOUR NAME and care about their service.I'm disabled and now have an old junker and they still treat me as if my car wasn't 17 years old.
Toyota Owner
Very clean, businesslike and friendly - confident the work will be done properly.
Lexus Owner
The service guys are really nice and I feel that they are honest.I trust that they give me a fair price and I know that they stand behind their work.
Mazda Owner
Friendly and courteous staff.EXCELLENT CUSTOMER SERVICE AND VERY KNOWLEDGABLE
Toyota Owner
Great price and good service.
Purchased Volvo from Prestige Imports
Friendly, fast service.Everyone will go out of their way to make sure my needs are met.
Audi Owner
Usually only have to bring it in once to get a problem fixed.Willing to solve problems that others are not.
BMW and Toyota Owner
I appreciate the knowledge, courtesy and consideration of everyone on your staff. Espcially Mark and Gregg. They take time to explain everything and keep me up do date with repairs throughout the day. Thank you.
Volvo Owner
How can there be anyplace/anyone better? Trustworthy, totally professional, and friendly: rarely found in auto repair/sales!
Purchased Honda from Prestige Imports
People in the car repair/sales business that are trustworthy are rare. I've dealt with Prestige for 30+ years and have yet to be disappointed in any way.
Toyota Owner
I was in for service recently and Joe did a test drive on my car. He said the wheel bearings needed to be replaced. I was not expecting this expense; but I trust Joe's judgement so I had the work done. The difference is amazing. Now my car rides smoother and quieter. Plus, the gas mileage went up about 2 mpg. Thank you, Joe, for looking out for me.
Volvo Owner
"I'm always impressed with Joe and the entire staff. That's why I've been a Prestige customer for thirty years!"
Toyota Owner
“Please accept my heartfelt thanks for the quality job performed on my “sick” little car. I am thrilled that you were able to diagnose and fully repair the problem. I believe I had shared my frustration with the local Nissan dealer. After holding my car for more than 20 days, I was informed that they were unable to locate the problem and asked me to pick it up since there was nothing else they could do. It is reassuring to know that I have another alternative to have my car service."
Nissan Owner
“During the service work, you discovered severe safety issues with my tires.You were very helpful getting this resolved immediately, even coming to my office to pick up the car.I appreciate that kind of service, and I think that is what sets Prestige apart from a lot of businesses.”
Honda Owner
"I have been in the shop a number of times since purchasing a Volvo wagon and have never been disappointed. I will be back."
Volvo owner
"I had a fantastic experience at the shop, Mark was great, the mechanic was very friendly. I would definitely recommend Prestige to anyone I know who drives a euro."
Volkswagen owner
"While living in western Michigan, my family dealt exclusively with Prestige Imports. In 1992, we relocated to eastern Pennsylvania. Since that time, I have returned to Prestige Imports three times to buy cars from Joe. All three were well-priced and completely reliable. As a certified enthusiast, it's great to know there are establishments out there with as much honor and integrity as Prestige Imports."
Purchased BMW M3 from Prestige Imports
"The high level of full service you provide is refreshing. Your ethical conduct made all my experiences enjoyable, which has left me feeling well taken care of. Thank you for your integrity and restoring my confidence in dealers."
Purchased Volvo and Corvette from Prestige Imports
"I want to express appreciation for the coupon for the oil change. How thoughtful! Not much is free in this world and not often is a treat given with such a gracious attitude. Thank you to your staff for such fine service. It is a pleasure to bring in my car. See you in 3,000 miles."
Mercedes owner
"Thank you very much for all of the effort and time that you put into finding and buying the car that I now have! I really appreciate it very much and love the car. It is so nice to have something more "up-side" than my previous cars! Thank you very very much!"
Purchased Toyota from Prestige Imports
"Thank you for all you did to get my new car ready! I really appreciate how helpful you both were...you're always great to do business with."
Purchased BMW from Prestige Imports
"Thank you so much for fixing my car for me. It looks awesome! I cannot say enough about all the money that you have saved me."
Lexus owner
"You guys have been taking care of my family's imports since my 1978 Volvo. You can count me as a satisfied customer. I wouldn't go anywhere else."
Volvo owner
"I never thought I could afford a BMW. But Joe showed me a one in my price range. I bought the car and six months later I still love it. The car has been more trouble-free than my last NEW car. Thank you!"
