Be as clear as possible about a problem with your car when speaking to an auto tech. It can make the difference between driving out with a properly repaired vehicle or driving out only to discover the problem is still there.
Improve your communication with your technician by following these tips:
- Jot it down. Before you take your vehicle in, write notes on its symptoms so you don't overlook anything.
- Be precise. Tell your tech or service representative exactly what happens, such as what rattles or whether you hear a noise accompanying the problem. If it's from one side of the vehicle, refer to the driver or passenger side, not left or right.
- Be clear. Don't use technical language unless you're sure what it means.
- Document. If your vehicle recently has been serviced, bring copies of the latest repair orders. It may help techs eliminate areas to look for and speed up repairs.
- Check the paperwork. Before you authorize any work, look over your new repair order. If the order is vague, ask that it be clarified so the tech can understand the problem. If possible, take the tech or service coordinator for a test drive so they can observe the problem you've just described.
- Test-drive the repair. When you pick up your car, test-drive it so you can bring it back immediately if the problem persists.
- Review your bill. When you review your bill, don't hesitate to ask about anything you don't understand. Learn to communicate with your tech and you'll spend less time in the customer lounge and more on the road.
Source: AAA
