Customer Testimonials for Prestige Imports West Michigan
Dennis H. - 1986 Porsche 911 Carrera
"I have been a customer since 2002 with my 1986 Porsche 911 Carrera. I had not been in for service since 2006. ( I fortunately did not need any service). My car had a "bucking" (engine cutting out)problem and I needed an oil leak fixed. The bucking problem was fixed at minimal cost and the oil leak was addressed fixing only one area although I was told there could be another possible area to fix. Joe Licari personnaly handled my service write up and drove the car home to be sure he understood the problem and that it was fixed. My testimonial is to the outstanding personal and professional service I recieved and the honesty of the work done. Prestige could have said they performed more tests on the bucking problem and charged me more service time along with not fixing an extra oil leak just to pad the bill. You were also able to take a picture of my computer chip (at my request) as a part of the service so I could follow up on how to understand that part of my engine management. I was also able to redeem a coupon for $100 as a new customer since I had not been in for service in the past year. This kind of service and honestly is rare in today's world. I am a loyal customer forever Joe. Thanks to you and your tachnicians for a job well done!"
Andy K. - 1999 Volvo S70
"I knew about Prestige Imports because my father owned several foreign cars, and always took them there. So when it came time for me to buy my first foreign car (a 99 Volvo S70), I knew where to go. I've since had all my Volvo maintenance performed by the Prestige service techs. I'm increasingly leaning toward purchasing foreign cars (thinking about Volvos and Mini Coopers), and when I decide to make that step I intend to use Prestige. I do this for three reasons: 1) I know them. Not just one or two people, but the owners as well. I sat with Joe a year ago and discussed financing options for a new car. Everyone is very easy to find and talk to. 2) Customer care is wonderful. A good example is a warranty refund I was able to get for some work on my car from over a year ago - turns out there was a warranty refund available for that part, and Mark in the service department tracked down the right people and got me the refund. He did this without my even asking him to. He kept me updated on the process, including sending me updates via email! This customer attention and care impressed me greatly. 3) Prestige Imports strives for continual improvement. One time I filled in PI's online suggestion form for how Prestige could make a change for the better. I got a phone call in return, with the assurance that my suggestion had been noted and that things would indeed be changing and improving. Prestige listens to their customers, and is willing to act based on their input. I've been very happy with Prestige Imports. I'm more than willing to recommend them to anyone."